Customer Care
Where's my stuff?
Do you need to check the status of your order? Have your order number and email address ready so we can help you find your package.
Need to make a return?
The gear we offer should improve your miles. If you’re not happy, we’re not happy either.
Help articles
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Gear advice
Our technology, shoe updates, and how to find the best gear for you.
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Orders, accounts, and payments
Learn about your order, payment, and modifying your account.
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Shipping and delivery
Track your order as it races to the finish line.
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Returns and exchanges
The Brooks Run Happy Promise, what to do if you're not happy with your gear.
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This is Brooks
Why we run and information on donations, sponsorships, and more.
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Frequently asked questions
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Finding the right fit for your feet is essential to ensuring you’re prepared for your next run, walk, or workout. In ... Continue reading
Questions about gear?
Get advice or gear recommendations by chatting live with one of our product experts. Reach out any time from Monday-Friday, 9 a.m. - 8 p.m. ET
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